FAQs
FAQs
Here are some questions we've gotten from our users.
8 articles
Written by Morten Kolle
Can I pay using PayPal?
Unfortunately not 🙅♀️ we use Stripe to process all payments!Written by Morten Kolle. Updated over a week ago
How do I remove/update my credit card information?
Go to Your Account > Billing 💳Written by Morten Kolle. Updated over a week ago
What should I do if my processing job has stalled?
Refresh your browser or wait for Pixop to queue it up again 🔄Written by Morten Kolle. Updated over a week ago
Why am I experiencing bugs and glitches while using the platform?
This could be an issue if you disable cookies 🍪Written by Morten Kolle. Updated over a week ago
My video has been flagged as low quality. Is there a fix?
Our dejitterer and denoiser to the rescue! 🦸Written by Morten Kolle. Updated over a week ago
I have hours of footage to process and don't know what settings to use. How do I make a clip to experiment with?
Make test clips to experiment — it gets expensive otherwise! 🤑Written by Morten Kolle. Updated over a week ago
How long does it take to process a video?
Processing times vary based on a few factors ⏩Written by Morten Kolle. Updated over a week ago
How do I close my team account?
We're sorry to see you go! But here's how:Written by Morten Kolle. Updated over a week ago