FAQs

Here are some questions we've gotten from our users.

9 articles in this collection
Written by Shifa Rahaman

I can't click the process button. Why?

You're probably on our free account 🆓

Written by Shifa Rahaman
Updated yesterday

My video has been flagged as low quality. Is there a fix?

Our dejitterer and denoiser to the rescue! 🦸

Written by Shifa Rahaman
Updated yesterday

I have hours of footage to process and don't know what settings to use. What should I do?

Create test samples to experiment — it gets expensive otherwise! 🤑

Written by Shifa Rahaman
Updated yesterday

Can I add more than one credit card?

Written by Shifa Rahaman
Updated over a week ago

How can I check video quality?

Better quality = better outcomes ✅

Written by Shifa Rahaman
Updated over a week ago

How do I add team members?

The more the merrier 👯

Written by Shifa Rahaman
Updated yesterday

How long does it take to process a video?

Processing times vary based on a few factors ⏩

Written by Shifa Rahaman
Updated over a week ago

How do I remove watermarks?

You'll have to add your payment information to lift restrictions ✍️

Written by Shifa Rahaman
Updated yesterday

I can only process 10-second previews. Why?

You probably have restrictions on your account as a free user 🛑

Written by Shifa Rahaman
Updated yesterday