FAQs

Here are some questions we've gotten from our users.

8 articles in this collection
Written by Morten Kolle

Can I pay using PayPal?

Unfortunately not 🙅‍♀️ we use Stripe to process all payments!

Written by Morten Kolle
Updated over a week ago

How do I remove/update my credit card information?

Go to Your Account > Billing 💳

Written by Morten Kolle
Updated over a week ago

What should I do if my processing job has stalled?

Refresh your browser or wait for Pixop to queue it up again 🔄

Written by Morten Kolle
Updated over a week ago

Why am I experiencing bugs and glitches while using the platform?

This could be an issue if you disable cookies 🍪

Written by Morten Kolle
Updated over a week ago

My video has been flagged as low quality. Is there a fix?

Our dejitterer and denoiser to the rescue! 🦸

Written by Morten Kolle
Updated over a week ago

I have hours of footage to process and don't know what settings to use. How do I create a sample?

Create test samples to experiment — it gets expensive otherwise! 🤑

Written by Morten Kolle
Updated over a week ago

How long does it take to process a video?

Processing times vary based on a few factors ⏩

Written by Morten Kolle
Updated over a week ago

How do I close my team account

We're sorry to see you go! But here's how:

Written by Morten Kolle
Updated over a week ago