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FAQs

Here are some questions we've gotten from our users.

8 articles
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Written by Morten Kolle

Can I pay using PayPal?

Unfortunately not πŸ™…β€β™€οΈ we use Stripe to process all payments!
Morten Kolle avatar
Written by Morten Kolle. Updated over a week ago

How do I remove/update my credit card information?

Go to Your Account > Billing πŸ’³
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Written by Morten Kolle. Updated over a week ago

What should I do if my processing job has stalled?

Refresh your browser or wait for Pixop to queue it up again πŸ”„
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Written by Morten Kolle. Updated over a week ago

Why am I experiencing bugs and glitches while using the platform?

This could be an issue if you disable cookies πŸͺ
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Written by Morten Kolle. Updated over a week ago

My video has been flagged as low quality. Is there a fix?

Our dejitterer and denoiser to the rescue! 🦸
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Written by Morten Kolle. Updated over a week ago

I have hours of footage to process and don't know what settings to use. How do I make a clip to experiment with?

Make test clips to experiment β€” it gets expensive otherwise! πŸ€‘
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Written by Morten Kolle. Updated over a week ago

How long does it take to process a video?

Processing times vary based on a few factors ⏩
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Written by Morten Kolle. Updated over a week ago

How do I close my team account?

We're sorry to see you go! But here's how:
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Written by Morten Kolle. Updated over a week ago
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