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FAQs

Here are some questions we've gotten from our users.

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8 articles in this collection
Written by Morten Kolle

Can I pay using PayPal?

Unfortunately not 🙅‍♀️ we use Stripe to process all payments!
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Written by Morten Kolle
Updated over a week ago

How do I remove/update my credit card information?

Go to Your Account > Billing 💳
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Written by Morten Kolle
Updated over a week ago

What should I do if my processing job has stalled?

Refresh your browser or wait for Pixop to queue it up again 🔄
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Written by Morten Kolle
Updated over a week ago

Why am I experiencing bugs and glitches while using the platform?

This could be an issue if you disable cookies 🍪
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Written by Morten Kolle
Updated over a week ago

My video has been flagged as low quality. Is there a fix?

Our dejitterer and denoiser to the rescue! 🦸
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Written by Morten Kolle
Updated over a week ago

I have hours of footage to process and don't know what settings to use. How do I make a clip to experiment with?

Make test clips to experiment — it gets expensive otherwise! 🤑
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Written by Morten Kolle
Updated over a week ago

How long does it take to process a video?

Processing times vary based on a few factors ⏩
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Written by Morten Kolle
Updated over a week ago

How do I close my team account?

We're sorry to see you go! But here's how:
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Written by Morten Kolle
Updated over a week ago
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