FAQs

Here are some questions we've gotten from our users.

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12 articles in this collection
Written by Shifa Rahaman

What should I do if my processing job has stalled?

Refresh your browser or wait for Pixop to queue it up again 🔄
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Written by Shifa Rahaman
Updated over a week ago

Why am I experiencing bugs and glitches while using the platform?

This could be an issue if you disable cookies 🍪
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Written by Shifa Rahaman
Updated over a week ago

Can I pay using PayPal?

Unfortunately not 🙅‍♀️
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Written by Shifa Rahaman
Updated over a week ago

I can't click the process button. Why?

You're probably on our free account 🆓
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Written by Shifa Rahaman
Updated over a week ago

My video has been flagged as low quality. Is there a fix?

Our dejitterer and denoiser to the rescue! 🦸
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Written by Shifa Rahaman
Updated over a week ago

I have hours of footage to process and don't know what settings to use. What should I do?

Create test samples to experiment — it gets expensive otherwise! 🤑
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Written by Shifa Rahaman
Updated over a week ago

Can I add more than one credit card?

Not yet 😔
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Written by Shifa Rahaman
Updated over a week ago

How can I check video quality?

Better quality = better outcomes ✅
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Written by Shifa Rahaman
Updated over a week ago

How do I add team members?

The more the merrier 👯
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Written by Shifa Rahaman
Updated over a week ago

How long does it take to process a video?

Processing times vary based on a few factors ⏩
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Written by Shifa Rahaman
Updated over a week ago

How do I remove watermarks?

You'll have to add your payment information to lift restrictions ✍️
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Written by Shifa Rahaman
Updated over a week ago

I can only process 10-second previews. Why?

You probably have restrictions on your account as a free user 🛑
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Written by Shifa Rahaman
Updated over a week ago