Thanks for signing up for a Pixop account! 🙌 We thought we'd put together a quick article about what to do next.

All users who sign up have up to 14 days to look around in the app, get familiar with Pixop, and decide whether they want to continue.

During this time, you have access to a limited number of features, but you will not be able to upload, download, or process clips and videos until billing has been set up for your team.

Pixop supports two billing models:

If your team uses Pixop direct billing, add your payment information in Pixop before uploading, processing, or downloading footage. You can learn more in Adding payment information.

If your team uses AWS Marketplace billing, you need an active AWS Marketplace subscription linked to your Pixop team before uploading, processing, or downloading footage. Marketplace-billed usage is measured in Pixop Credits and appears through AWS Marketplace rather than Stripe.

If you decide you want to continue, billing must be set up within 14 days. For Pixop direct billing, this means adding payment information in Pixop. For AWS Marketplace billing, this means linking an active AWS Marketplace subscription to your Pixop team. Otherwise, your account and related account data will automatically be deleted 14 days after signing up.

If billing is not set up or your Marketplace subscription is inactive, access to upload, process, download, and retain stored video files may be limited. For help with billing setup, please contact us here or at help@pixop.com.

As a signup bonus, we will automatically add a 25% discount to Pixop direct billing purchases you make one month after adding a valid payment method to your account. AWS Marketplace teams automatically get enterprise access, including access to our REST API. Marketplace pricing, discounts, and private offers are handled through your Marketplace agreement.

Once you've decided which footage you want to enhance or upscale, you'll need to upload it to your dashboard. We've kept things simple: either click to choose or drag and drop.

Please note that your team must have billing set up before you can upload footage. For Pixop direct billing, that means adding payment information in Pixop. For AWS Marketplace billing, that means linking an active AWS Marketplace subscription to your Pixop team.

Once your footage has been uploaded, go ahead and name your project by clicking on the name field.

It helps to know certain things about the video you're processing — like the quality you're working with. Pixop does this part for you! All you have to do is click to see a rating of noise artifacts, details, and colors.

Before processing, Pixop estimates the cost of the job so you can review it before you start.

How you pay depends on your team's billing model:

For Marketplace-billed teams, Pixop Credits are a Marketplace usage unit. Pixop wallet credits, loyalty discounts, and Pixop volume discounts do not automatically apply unless they are included in your Marketplace offer. See the AWS Marketplace billing guide for more information.

For Pixop direct billing, you can use the processing credits dialogue box to buy credits:

Testing different filters and settings is an important step. It'll save you time, money, and a lot of hassle.

A 10-second clip of any videos you upload is transcoded and placed in a tab by itself (look for the 'Clip 1' tab).

Experiment with different filters and settings in the Clip 1 tab and create presets. The processed clip is in sync with the original, unprocessed clip during video comparison.

You get the best possible idea of what your processed master video will look like once it's fully processed using a preset tested on a clip.

Open the video you want to experiment on, and click the "Make Clip" button. The factory preset MOV/264 is set by default.

We recommend making a 10-second clip, or several clips if you want to test different environments in your footage, such as outdoor versus indoor shots.

Click the process button, then confirm processing, and your clip will be added to a new Clip tab.

Once you've settled on the filters and settings you want to apply after testing them on a clip, you can use those options to process the entire video.

Enter the process tool, choose your settings, review the processing estimate, and click 'process'.

Pixop charges only successfully completed processing jobs. Failed jobs are not charged.

For Pixop direct billing, Pixop checks your credit balance and prompts you to buy more processing credits if needed. For AWS Marketplace billing, eligible usage is metered through the Marketplace agreement linked to your Pixop team.

Now that you've finished processing your file, Pixop makes it easy to compare the original and enhanced versions.

Just select the two clips you want to compare and press 'Compare'.

You then have two options you can switch between:

This feature allows you to compare 20 full, pristine video frames directly in your browser. Image comparison also makes it easier for you to see exactly what the result will look like.

Pixop also has a video compare feature, where you can compare both the original and enhanced footage in real time. Just press the 'video compare' button to switch!

Need input from colleagues? Share the comparison! Just click the 'share comparison' button to copy the URL to your clipboard and send it onwards!

Once you're happy with your results, you're ready to download the enhanced footage. Just click the download button.

Your team must have active billing access to download footage. For Pixop direct billing, downloads are handled through your Pixop account. For AWS Marketplace billing, eligible download usage is metered through AWS Marketplace.

And that pretty much sums up how to get started. Remember: we're around to answer any questions you have, so always ask! 📢

P.S. If you run into difficulties or have any questions, please reach out to us here or at help@pixop.com — happy to help 🤓