Adding payment information

This article applies to Pixop direct billing. If you want to gain access to all of Pixop's features (and most importantly, be able to process footage using our filters), you'll need to add a valid payment method to your account.
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If your team is billed through AWS Marketplace, you do not add or update your payment method in Pixop. Instead, your team needs an active AWS Marketplace subscription linked to Pixop, and payment methods, invoices, tax handling, and transaction records are generally managed through AWS Marketplace. See the AWS Marketplace billing guide for more information.
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For Pixop direct billing, here's how to add the information from your dashboard:
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Click on My Account (your initials in the top right-hand corner) > Billing then fill in all the necessary details.

For Pixop direct billing, you'll now be able to upload and download videos. You'll also be able to process full-length videos and make clips for testing filters and settings combinations by buying processing credits in-app. For AWS Marketplace billing, eligible usage is metered in Pixop Credits and billed through AWS Marketplace according to your Marketplace agreement.

Please note that for Pixop direct billing, users are billed for storage and downloads whenever their outstanding balance reaches $10 or more. For AWS Marketplace billing, eligible storage and download usage is billed through AWS Marketplace.
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P.S. If you run into difficulties or have any questions, please reach out to us here or at help@pixop.com — happy to help 🤓