Pricing breakdown 📝
With Pixop, you ONLY pay for what you use in processing, storage, and downloads. No hidden costs, and full transparency.
Pixop supports two billing models:
Pixop direct billing, where your team is billed directly by Pixop.
AWS Marketplace billing, where your team is billed through the AWS account and Marketplace agreement linked to your Pixop team.
For Pixop direct billing, pricing, payment methods, processing credits, storage charges, downloads, and invoices are handled in Pixop. For AWS Marketplace billing, eligible Pixop software usage is metered in Pixop Credits and billed through AWS Marketplace according to your Marketplace agreement.
See the AWS Marketplace billing guide for more information about Marketplace-billed usage.
On sign up 🗓️
All users who sign up have up to 14 days to look around in the app, get familiar with Pixop, and decide whether they want to continue as Pixop users. During this time, you have access to a limited number of features, but you will not be able to upload, download, or process videos.
If you decide to continue, billing must be set up within 14 days. For Pixop direct billing, this means adding payment information in Pixop. For AWS Marketplace billing, this means linking an active AWS Marketplace subscription to your Pixop team. Otherwise, your account and related account data will automatically be deleted 14 days after signing up.
AWS Marketplace-linked teams automatically get enterprise access, including access to our REST API. If you have bulk processing needs and use Pixop direct billing, please get in touch for our enterprise options.
Processing ⚙️
Before processing, Pixop calculates an estimate for the job so you can review the expected cost before you start.
How you pay depends on your team's billing model:
Pixop direct billing: once you have added payment information, you purchase processing credits in the app before you process videos. The minimum purchase is $10, and processing credits are generally non-refundable.
AWS Marketplace billing: you do not buy Pixop wallet credits in the app. Eligible processing usage is metered in Pixop Credits and billed through AWS Marketplace according to your Marketplace agreement.
Processing clips or videos: When clicking the 'process' button, Pixop automatically calculates an estimate for the job. For Pixop direct billing, Pixop checks your credit balance and prompts you to buy more processing credits if you don't have enough. For AWS Marketplace billing, eligible completed processing jobs are metered through the Marketplace agreement linked to your Pixop team.
Pixop charges only successfully completed processing jobs. Failed jobs are not charged.
See our pricing guide for more information about processing, filter, encoder, storage, and download prices.
Storage and downloads 💾
You also pay for utilities, which include storage and downloads.
For Pixop direct billing, we run a weekly check on all accounts and charge your card as soon as you spend more than $9.99 (excluding VAT) on storage and downloads. We do this so you don't accidentally rack up huge bills and can keep an eye on your spending. AWS S3 rates are passed on directly without any extra charges.
For AWS Marketplace billing, eligible storage and download usage is metered in Pixop Credits and billed through AWS Marketplace according to your Marketplace agreement. Invoices, payment methods, tax handling, and transaction records for Marketplace-billed usage are generally managed through AWS Marketplace rather than Pixop direct billing. Pixop wallet credits, loyalty discounts, and Pixop volume discounts do not automatically apply to AWS Marketplace-billed teams unless they are included in your Marketplace offer. See the AWS Marketplace billing guide for more information.
If you want to keep bills for storage at a minimum, remember to delete all videos and clips that aren't in use.
See the pricing guide for more information about prices.
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P.S. If you run into difficulties or have any questions, please reach out to us here or at help@pixop.com — happy to help 🤓